Shipping policy

Shipping Destinations

VowPetals currently ships to physical street addresses within the contiguous United States and Washington, D.C.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO military addresses, or P.O. boxes.

Please provide a complete and accurate physical street address at checkout. Orders placed with an unsupported address may need to be cancelled and refunded.

Complimentary Shipping

Complimentary standard shipping is included on all eligible orders delivered within our supported shipping area.

Customers will not be charged additional import duties or customs clearance fees upon delivery. Any applicable sales tax will be calculated and displayed at checkout.

Processing and Delivery Time

Each VowPetals bouquet is handmade to order. Please allow 7–10 business days for production and order processing before shipment.

After your order has shipped, estimated delivery usually takes 7–15 business days. Delivery times may be affected by carrier delays, customs processing, severe weather, peak shipping periods, or other circumstances outside our control.

Delivery estimates are not guaranteed. Please allow sufficient time before your wedding or event.

Arch Flowers Delivery Time
Arch Flowers are made to order and ship from China at no charge. Please allow approximately two months from the date of your order for delivery. The recipient's phone number and delivery date are collected before purchase.

Aisle Flowers Delivery Time
Aisle Flowers are made to order and ship from China at no charge. Please allow approximately two months from the date of your order for delivery.

Table Centerpiece Delivery Time
Table Centerpieces are made to order and ship from China at no charge. Please allow approximately two months from the date of your order for delivery.

Wedding Dates and Time-Sensitive Orders

If you need your bouquet by a specific date, please contact us before placing your order. We will review your wedding timeline and confirm whether it can reasonably be accommodated.

Please do not place a time-sensitive order until you have received confirmation from us.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take several business days to appear while the shipment is transferred between international and local delivery carriers.

Delivery and Signature

To protect your order, some or all orders may be shipped with signature confirmation. When a signature is required, an adult must be available at the delivery address to receive and sign for the package.

Please inspect your order as soon as it arrives and contact us within 48 hours of delivery if anything is damaged, incorrect, or missing.

If a package is refused, cannot be delivered because no one is available to receive or sign for it, or is not collected from the carrier within its holding period, any return or reshipment charges are the customer’s responsibility, as described in our Refund Policy.

Lost Packages

A package is considered lost when its tracking has shown no update for 15 consecutive business days and the loss has been confirmed by the carrier. For a confirmed lost package, VowPetals will provide a replacement or a refund, at our discretion.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the carrier, and contact us within 48 hours of the delivery shown in tracking. A package shown as delivered is not considered lost unless the carrier confirms the loss.

Lost, damaged, incorrect, and undeliverable packages are handled under our Refund Policy.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address corrections requested within 24 hours of purchase can be made before production or shipment. Once an order has shipped, we cannot guarantee that the carrier can reroute it.

If a package is returned, delayed, or requires reshipment because the customer provided an incorrect or incomplete address, the customer is responsible for any additional shipping or carrier charges. Orders delivered to the address entered at checkout are not eligible for a refund solely because the address was entered incorrectly.

Questions

For shipping questions or assistance with a time-sensitive order, contact us at vowpetals@outlook.com.