Shipping policy

Shipping Destinations

VowPetals currently ships to physical street addresses within the contiguous United States and Washington, D.C.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO military addresses, or P.O. boxes.

Please provide a complete and accurate physical street address at checkout. Orders placed with an unsupported address may need to be cancelled and refunded.

Complimentary Shipping

Complimentary standard shipping is included on all eligible orders delivered within our supported shipping area.

Customers will not be charged additional import duties or customs clearance fees upon delivery. Any applicable sales tax will be calculated and displayed at checkout.

Processing and Delivery Time

Each VowPetals bouquet is handmade to order. Please allow 3–5 business days for production and order processing before shipment.

After your order has shipped, estimated delivery usually takes 7–15 business days. Delivery times may be affected by carrier delays, customs processing, severe weather, peak shipping periods, or other circumstances outside our control.

Delivery estimates are not guaranteed. Please allow sufficient time before your wedding or event.

Wedding Dates and Time-Sensitive Orders

If you need your bouquet by a specific date, please contact us before placing your order. We will review your wedding timeline and confirm whether it can reasonably be accommodated.

Please do not place a time-sensitive order until you have received confirmation from us.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take several business days to appear while the shipment is transferred between international and local delivery carriers.

Lost Packages

If a package is confirmed lost in transit by the shipping carrier, VowPetals will provide a replacement or refund in accordance with our Refund Policy.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the carrier. We will assist with a carrier investigation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address corrections requested within 24 hours of purchase may be made before the order enters production or ships. Once an order has shipped, we cannot guarantee that the carrier will be able to reroute it.

Additional shipping or carrier charges resulting from an incorrect or incomplete customer-provided address are the customer’s responsibility.

Questions

For shipping questions or assistance with a time-sensitive order, contact us at vowpetals@outlook.com.