Refund policy
Return, Cancellation & Refund Policy
Every VowPetals bouquet is handmade to order. Please review your product selection, customization details, shipping address, and wedding timeline carefully before completing your purchase.
Order Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund to the original payment method.
After 24 hours, your order enters production and can no longer be cancelled or changed. Please contact us as soon as possible if you need assistance with an order.
Returns and Exchanges
Because each bouquet is handmade to order, all sales are final after the 24-hour cancellation period. We do not accept returns or exchanges for change of mind, color preference, wedding plan changes, or other non-quality-related reasons.
Damage, Incorrect Items, or Significant Differences
Please inspect your order promptly after delivery. If your bouquet arrives damaged, you receive the wrong item, or the product is significantly different from what you ordered, contact us within 3 calendar days of delivery at vowpetals@outlook.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs or a video of the item
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Photographs of the outer packaging if the item was damaged in transit
Please retain the product and all original packaging while we review your claim.
Once the issue is verified, we will provide an appropriate replacement or refund. Refunds are issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Normal Shipping Compression
Because floral arrangements are carefully packed for international shipping, minor compression, petal bending, or movement may occur during transit. These conditions are usually reversible with gentle reshaping and are not considered product defects.
If you need assistance reshaping your bouquet, contact us and we will provide guidance.
Lost Packages
If a package is confirmed lost in transit by the shipping carrier, VowPetals will provide a replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the carrier. We will assist with a carrier investigation, but a package is not considered lost unless the carrier confirms the loss.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Address corrections requested within 24 hours of purchase can be made before production or shipment. Once an order has shipped, we cannot guarantee that the carrier can reroute it.
If a package is returned, delayed, or requires reshipment because the customer provided an incorrect or incomplete address, the customer is responsible for any additional shipping or carrier charges. Orders delivered to the address entered at checkout are not eligible for a refund solely because the address was entered incorrectly.
Contact Us
For cancellations, order issues, or shipping assistance, contact:
This policy does not limit any rights available to you under applicable law.