Refund policy

Return & Refund Policy All of our wedding creations are made by hand — each one is truly one of a kind. Please read this policy carefully before placing your order. All sales are final — no returns or exchanges Every wedding piece we create is handmade with care and crafted exclusively for your order. Due to the handmade nature of our work and the bespoke production process, we are unable to accept returns or exchanges unless there is a verified quality issue. By completing your purchase, you acknowledge and agree to this policy. If you have any questions about a product, we encourage you to reach out to us before ordering. Minor compression during shipping is normal Handmade floral arrangements and wedding décor may experience slight compression or petal bending during transit due to packaging pressure. This is a normal part of shipping and does not constitute a product defect. Once received, place your piece in a cool area and gently reshape it — most items return to their original form quickly. If you need help, contact our customer service team and we'll provide free reshaping guidance or adjustment support. Quality issues If your order arrives with any of the following issues, we will consider it a quality claim and offer a replacement or refund:

• The item received is significantly different from what was ordered
• There is an obvious craftsmanship defect unrelated to shipping
• Irreparable damage caused during transit Please contact us with photos or a video within 48 hours of receiving your order. Claims submitted after this window cannot be accepted. Get in touch Have a question or need assistance? Our team is here to help make your wedding planning as smooth and joyful as possible. vowpetals@outlook.com